Inseparable Companion

The main character of this book is a St. Bernard and Scotch Shepherd mix, named Buck. As I read the book, I found out that Buck can be very loyal and trustworthy to his master, if his master is loyal to him. Also, at times I found that Buck could turn into an enraged beast very easily. At home, which was a large house called Judge Miller†s Place, in the sun kissed Santa Clara Valley in California, Buck ruled over all of the dogs that were there. Buck was Judge Miller†s inseparable companion, until a man named Manuel, who was one the gardener†s helpers, committed a treacherous act. In order to cover his Chinese lottery gambling debts, he stole Buck from his sound sleep and brought him to a flag station called College Park. There, the exchanging of money took place. Buck was loaded onto an express car to Seattle. On his way to Seattle, he found that a man in a red sweater repeatedly beat him. From then on, I knew that Buck would never forget that experience. In that part of the book, I found out that Buck was now an enraged animal and could only be tamed by repeatedly being hit with a club or a whip. At this point of the book, I was thinking about Judge Miller. He would†ve sent out a message or an investigation in order to find Buck. Because Judge Miller had a big house to live in, the book implied that he was wealthy. The trip to Seattle must of taken days and by then, Judge Miller would†ve been worried sick about his inseparable companion. As the story goes on, Buck†s first experience of snow left him feeling pretty stupid. When the train got to the station in Seattle, two men named Perrault and Francois bought him. Then, they put him on a ship called the Narwhal. At this point of the book, I was thinking about the cruelty of animals and how the humans treated them. It was cruel, but I guess they didn†t care. The Narwhal took Buck to the Yukon where he was trained to be a sled dog. There were other dogs that Buck had grown to know well during his training. In a matter of time, Buck became a great sled dog. Francois and Perrault took the huskies and mix breeds from Dyea Beach to the town of Dawson. There were many conflicts with Buck and Spitz, who was the leader of the dogs. From then on, Buck†s motivation was to survive the freezing cold weather of the arctic. Buck was very ambitious to be the leader. In some ways, I find that Buck can be satanic. To become the lead dog of the sled team, he would fight to the bloody death of the lead dog, and that was what he did later on in the book. When I was reading, I noticed something in the writing of Jack London. Francois and Perrault must of came from France or something. Their English was really bad. It took me a while before I could really understand what they were saying. An example of this was when Francois was talking about how there was no other dog like Buck. â€Å"Nevaire such a dog as dat Buck!† he cried. â€Å"No nevaire! Heem worth one t†ousan† dollair, by Gar! Eh? Wot you say, Perrault?† When Spitz was killed, Francois and Perrault didn†t even make Buck the leader of the pack. Buck became enraged and pushed himself harder than ever to achieve the roll of being the leader. As days past, Francois and Perrault made the trip to Dawson. By the time they got there, most of the dogs were severely wounded. Some of them had broken legs and some of them were severely sick. The dog that was in best condition was Buck, although he had many wounds and bruises. When Francois and Perrault got to Dawson, Buck was traded to a family who knew absolutely nothing about managing a sled team. This part of the plot didn†t seem right. There was a rich family who could†ve taken a train to their destination instead of risking their lives in the freezing cold; meanwhile, taking a crew of dogs and having to feed them and having to stop each night can kill the dogs if not treated right. The plot continues when the family packed too much on the sled. It was too much for the dogs to pull and it was mostly unnecessary baggage. The driver told the dogs to start. They pulled as hard as they could but the sled didn†t budge. Luckily, a local came along and told the family to throw away their tent. They started and finally got somewhere. As the sled made a sharp turn, some of the access baggage tipped over and the trip was barely completed because of the harsh weather, inadequate supplies, and poop management skills of the dog handlers. This was a beginning of a bad start of Buck and the family. Perhaps the only sane one in the group was John Thortnon. When the family started to repeatedly beat on Buck, Thornton became enraged and threatened to kill the man. Shortly after, Thornton unhooked Buck from the sled, nonetheless the rest of the family left John Thornton. As the sled took off, it slid on a lake and then began to sink. This situation left me to think about what it would feel like to be a dog in those days. It leaves a horrible scene in my mind because seeing a whole crew of sled dogs sink in freezing cold water is very hard to imagine. This situation left John and Buck to fend for themselves. As time pasted, John and Buck became the best of friends. The rest of the book concludes all of the good times that John and Buck have together. In this book, Jack London makes Buck look like a human being instead of a dog. It is not that realistic because Jack London makes the dog feel human emotions. An example of this is at the end of the book when Buck discovers that John Thornton is dead because of the Indians. It said in the book that Buck felt and remembered all of the times that they have spent together. I think that Jack London uses a writing style that everyone can understand. Overall, I think that The Call of the Wild is an exhilarating and an exciting novel. It is packed with drama and adventure. Throughout the chapters, this book takes you through many stages of a dog†s life. I would recommend this book to anybody who is interested in reading about dogs and the arctic. I think that this book has to do with the love from a dog to a man than anything else in the book. Overall, I think that this is a great book and I recommend that you read it.

My Super Power

Super Power is an extra ordinary power that is God’s gift to a person. Super power is a special power that some special people have; it is rare to find people with super power. Everyone wants super power like laser eyes,, flying power, fire breathing power, a power by which people can make electricity pass through him but he wont get affected, a person may have a strong skull, freezing power, supper strength, strength of being invisible, being a fairy, magic power, etc. Even I want super powers, I want such a power with which I can see the death, I wish I could see any signs by which I could understand that there is going to be an accident or some how if any person is going to die. I had a dream of having this power when I first saw a movie named ‘The Eye’. This is a horror film, in which a girl who lived in a small town who had not much power or believers except her mother. She ha this super power, people thought she was a witch and thought she used to kill the people as she could tell who was about to die, so she suicides. But before she died she predicted a big accident which will occur on the way to the city. She died but her spirit was still there, on the other hand there was a girl named Sydney who lived in the city, who lost her eye sight when she was 5 years old. The girl chooses Sydney to fulfill her last wish, to stop the accident and save the people. And at the and she did save the people†¦ From the movie I’ve learned one thing the people who have power or believers doesn’t want to do any thing from their hearts, they just know to tell people that they can do many things, but in reality they don’t do anything but, people who wants to do something doesn’t have the power. If I had this super power, I don’t think anyone would believe me that if I was telling the truth or I will be trying to save them, they may also take me as a witch too. But I still want to help them; I want to save all the damages and all the people. If I had this super power, I know o couldn’t save or help anyone but, I can tell from my heart that I would try my best to save them.

What is a theory Essay Example | Topics and Well Written Essays - 1750 words

What is a theory - Essay Example In this scientific stage, experiments and accumulation of empirical data played a major role in arriving at general statements. It was a down-up approach of knowledge acquisitions where a wider base of empirical data was used to precisely make predictions and explain phenomena. On the other hand, theoretical stage is characterized by use of abstract statements that not only explain observed phenomenal in a unified manner, but also yield predictions far beyond the reach of inductive methods. Theories according to Hung are produced by mind just the way empirical data are a product of our common senses. The scientists who create such theories are called theoreticians and the field of science is full of them such as Newton, Dalton, and Franklin just to mention a few1. Contrastingly, the use of theories in search of knowledge is a top-down approach2. Scientists believe that an empirical generalization of a phenomenal no matter how many instances of confirmations is not enough to warrant scientific conclusions. The generalizations are not trustworthy unless they are supported by a theory. Otherwise the generalization statements may look like a mare fantasy of our senses and ad hoc conclusions. Theories occupy a central place in advancement and development of science without which scientific discovery may be seen as brute irrational facts. Hung argues that, theories make science rational and aesthetically pleasing3. Nature of Scientific Theories In science, it means an explanation or model that covers a substantial group of occurrences in nature and has been confirmed by a substantial number of experiments and observations. A theory may have one statements or a number of statements. Most scientific theories are enthymemes. This means they contain hidden premises called auxiliary hypotheses which help us understand the implications of a theory. For instance, the statement "Earth is round", if a ship should sail away over the horizon, the hull disappear before the masthead does, is invalid unless supported by an extra premises such as "light travel in a straight line". Normally this extra premise is omitted in many theories as scientists take them as too obvious to warrant any explanation4. A theory is more general and better verified than a hypothesis. Thus can be referred to as a theoretical hypothesis. Unlike empirical generalizations, theories are free inventions of mind. For instance Newton devised theory of gravity to explain why things fall down; Dalton invented a theory of atoms to explain why certain things can combine with others. In all the above theories, none had access to these new phenomena such as gravitation force or the micro particles of atoms world. However, through their imaginations they were able to come up with this wonderful discovery of the invisible world. Consequently, one may ask; why then should scientists accept this imaginative creativity of scientists and refute the imaginations of a lay person It should be noted that scientists imaginations is different from a lay person dreams of unreal world since scientific theories had passed the acid test of logical feature that affirm a good theory. Not all theories are good per se, therefore, there is need to investigate the logical features of a good theory. According to Hung, a good theory must explain

Evaluating the Hero's Journey of Harry Potter Essay

Evaluating the Hero's Journey of Harry Potter - Essay Example We instantly feel connected to the ordinary man, who is destined to turn into an epitome of gallantry, because â€Å"what we’re seeking is an experience of being alive, so that our life experiences on the purely physical plane will have resonances within our own innermost being and reality† (Campbell and Moyers 4). This is why the pattern of a hero’s journey has always been the same in every period. Christopher Vogler and Stuart Voytilla categorized Campbell’s theory into twelve stages. Amazingly, most of the present age literature and cinematic masterpieces fit perfectly on these stages. To prove this theory, we need to compare a modern example of heroic endeavor with these stages. This paper is an attempt to evaluate the journey of Harry Potter, the ultimate icon of a mythic hero for today’s generation, in the movie â€Å"Harry Potter and the Philosopher’s Stone. â€Å" The first stage introduces us to the hero's ordinary world. Voytilla describes it as â€Å"the Hero’s home, the safe haven upon which the Special World and the Journey’s outcome must be compared† (Voytilla 8). In this stage, a deliberative effort is made by every storyteller to express the hero’s dissatisfaction with his life. In the movie, Harry is an orphan leading a miserable life under the guardianship of his uncle Vernon, Aunt Petunia, and cousin Dudley. Their attitude is hostile and harry live inside a cupboard. Rowling describes his life in the book as â€Å"the Dursleys often spoke about Harry, as though he was something very nasty that couldn’t understand them, like a slug† (Mulholland 108). This aspect of a hero’s life is indispensable because troubled life makes the hero stronger, able to rely on himself, and enhances his decision-making power (Vogler 84). According to Neil Mulholland â€Å"Harry is a great wizard. However, often, greatness is bred from childhood strife† (Mulholland 8 9). The second stage initiates the call to adventure which Campbell believed â€Å"signifies that destiny has summoned the hero† (Campbell 48). It could be a call in its literal meaning, or just anything that could compel the hero to leave the ordinary world (Vogler 100). In Harry’s journey, a call comes on his 11th birthday when he receives a â€Å"letter from No One† about being accepted in Hogwarts. Later, Rubeus Hagrid appears at the door and informs Harry that he is a wizard and the time has come to join Hogwarts, the school of witchcraft. Third stage implies the hero’s refusal to the call. It happens because of â€Å"the fears and insecurities that have surfaced from the Call to Adventure† (Voytilla 8). Harry’s initial response to Hagrid’s proposal is â€Å"I think you must have made a mistake. I don't think I can be a wizard." Hero’s reluctance is natural because fear of the unknown is human nature. The uncertainty surr ounding the task, and the mysterious special world offered is what entices the hero, and restrain him from taking the step as well (Vogler 107). Fourth stage involves meeting the mentor. Voytilla explains that â€Å"the Hero meets a Mentor to gain confidence, insight, advice, training, or magical gifts to overcome the initial fears† (Voytilla 9). In every tale, there is some guiding factor, most likely a man or woman, who compels, explains, and trains the hero (Vogler 39). Harry is mentored initially by Hagrid and later Albus Dumbledore, the principal of Hogwarts. They not only enlighten him

Strategic Management of Google Essay Example | Topics and Well Written Essays - 2500 words

Strategic Management of Google - Essay Example From this discussion it is clear that strategic management is used to understand the performance of the businesses, the ways to create and maintain competitive advantage over other businesses in the industry. The strategic management plans of a business should ideally be valuable and unique and should be difficult to be adopted or substituted by the competitors. The main analysis is based on the strategic objectives and goals of the business and the internal and the external factors affecting the functioning of the business. In this report, the strategic management processes will be analysed and implementation of the strategic management process in the famous search giant business of Google Inc. will be discussed.This study outlines that  the strategic management plan starts from an evaluation of the vision and mission statements of the business and the strategic goals and objectives of the business. The vision of Google Inc. was to create a search engine that would be extremely ef ficient and capable of understanding anything in the world. The mission of the company is to create a database of all the information in the world and make them accessible for all the people throughout the globe. To achieve these, the company made their processes customer centric and aimed to make profit through value creation for the customers.  The business delivered a delightful user experience to build up a high level word of mouth promotion for the company.

English 1010 Essay Example | Topics and Well Written Essays - 250 words - 1

English 1010 - Essay Example It was actually the conversation that Edge had, earlier in the day, with Lionel Dufour, the proprietor of the Farm Fresh Supplier Company, the Company that specialized in the making of the pickled pig lip, concerning the use of pickled pig lip as human food, that gave Edge the courage to taste the pickled pig lip. In the conversation, Dufour had reassured Edge that pickled pig lip is a very good human food. The article lastly describes how Edge eventually ate the pickled pig lip, despite being squeamish about eating it. With his courage bolstered by the conversation that he had with Dufour and, also, having been encourage by Audrey, the bar owner’s wife, Edge eventually ate the pickled pig lip together with some potato chips. Edge, however, fought the urge to vomit as he ate the pickled pig lip; but after eating it, Edge said that, although the taste of the pickled pig lip was foreign to him, the taste wasn’t altogether

Social work Essay Example | Topics and Well Written Essays - 500 words - 1

Social work - Essay Example This gives the indication that even if the objective for equal educational opportunity to everyone is greatly supported by the values held sociologists, there is need to indulge in professional commitment as well as record accomplishment. It is therefore important to face these challenges by way of equipping educational social workers with basic knowledge on African American experiences as well as equipping urban schools which are considered to have massive enrolments of black students. It is very important to ensure improvement in policy making and leadership toward educational reforms especially in urban schools. Research indicates that policymaking in regard to educational reform is a variable missing especially when focusing on school social work discussion. This therefore creates the need for school social work to take responsibility so as to initiate various contracts based on major policy decisions. Social workers need to largely participate in public policy forum related to education reform. School choices play a major role in educational reforms with main focus on schools in urban cities. Therefore, development of various school choice issues is perceived to change the function and structure of existing urban school. School choices can be through school vouchers that are considered to be an issue of equality in education whereby a state or federal educational funding is directly issued to those families that are underprivileged and would like to enroll in private schools. Educational social workers can engage in organizing various community forums to bring both school personnel and organizers together to discuss key reforms needed in the education system. Also, research plays an important role in policymaking educational reforms with main focus on black culture in the educational system. Through research, many researchers have identified critical issues within the African American

General Principles of Criminal Liability Assignment

General Principles of Criminal Liability - Assignment Example And, anything that does not match with such goodness is evil or crime deserving punishment. Such a belief is followed by the society as a whole and such moral thoughts consider crime as evil, reflecting a direct association of the criminal law and morality (Gilly, Gilinskiy and Sergevnin 2009). Jurisprudential positivists have tried to focus on the fact that law and morality are separated. The connection between law and morality was mainly supported by the classical natural law thinkers. However positivism reflects a theory that criminal law is not associated with moral. The positivists tried their best to distinguish between law and morality but it could be obtained that if the two were separated then all intersections of criminal law and morality would be rejected. Thus the concept of positivism in relation to cause a separation between law and morality was found to be confusing and hence eventually unacceptable (Legal Positivism of Law 2012). The inherent relation between law and morality has become more prominent. This is reflected in issues of homosexual marriage or rights of abortion where the criminal law based on English law can be seen to be supporting issues based on the moral principles carried by the society since the early times. One of the most common cases in the English law that reflects on the relation between the criminal law and mortality is the Regina v. Dudley & Stephens Case. The case reflects upon two men and a boy who became stranded at a sea, and when they were almost dying, the two men decided to kill the boy and eat him up, considering the fact that the boy did not have a family like they did, and also was starving. However, post their rescue, the two men were charged by the court as guilty of the murder and the law does not have support for the excuse they presented (Regina v. Dudley & Stephens: Morality, Murder and the Criminal Law 2009). In the above mentioned cases, the decisions of the legal system have significantly been based o n the moral beliefs of the society. Thus it can be said that although the positivists tried to distinguish the two considering the fact that the nature of the law needs to be different and irrespective of the moral beliefs of the society; however, it could not be achieved and hence the inherent relation of law and morality is prevalent and can be significantly seen in several criminal cases in the present times. Solution 2: As far as legal certainty with regard to English law is concerned, there are laws that determine the laws in the system. There are particular discipline and approaches of all lawyers that they use for resolution of legal issues. One of the main aims of the system of precedent is to establish legal certainty. Considering the law of precedent, the legal system should stand by what it has decided on any particular issue. This is also known as the doctrine of stare decisis, where for example, the decision taken by a High Court is imposed upon the lower courts. Howeve r, such a legal system would only mean that in certain cases, the treatment for same crimes or acts might become different thereby raising the question of injustice, if the precedent cases are not highlighted or overviewed while considering a current case (Perell 1987). As could be observed in the case of Bell v Lever Brothers Ltd, the judgment was based

Nursing Initiatives in Global Health Promotion and Education Assignment - 1

Nursing Initiatives in Global Health Promotion and Education - Assignment Example Health education is a function of various health professionals, but more so for nurses who often spend the most time with patients and their families; and who are often deployed in the community setting. It is therefore important to conceptualize a program which can maximize the role of nurses in health education and community activism. Hence, this program is being conceptualized as a means of improving the health outcomes in China. Goal: To conceptualize a health education plan which will be taught by the hospital nurses to their patient during the latter’s stay in the hospital and by community-based nurses in the community setting a. Teaching the patients and the members of the community (especially those with children of immunizable age) the importance of participating in the government’s EPI (expanded program of immunization). a. Teaching the patients and the community the different benefits of adopting a healthy diet and exercise in one’s life. This includes teaching the patients the different essential foods which can provide optimum health and resistance to diseases. c. Teaching the patient and the community the importance of avoiding excess intake of alcohol and/or drugs; the benefits of quitting smoking; and the different ways they can avoid the transmission and the acquisition of sexually-transmitted diseases. b. Teaching female patients how to properly conduct breast self-examination and male patients how to conduct prostate self-examinations. This also involves teaching patients the different early signs and symptoms which can indicate the presence of diseases. Nurses are at the very forefront of healthcare delivery. Among all the members of the medical team, nurses spend the most time with patients. They are present at almost every stage of the treatment process – from admission to assessment to treatment, and on to discharge.

Assess Benjamin Franklin's contributions to science Research Paper

Assess Benjamin Franklin's contributions to science - Research Paper Example Science is one of the most important fields for development. The world before the 18th century has been described as a primitive world, where people depended on manual ways of during things. The contribution of science was not given the attention it deserved. It was until the 18th century that science became an important field of study for the development of Europe and America. This began with Isaac Newton’s discovery of the law of gravity and light. Newton’s discoveries inspired other scientists, including Edward Jenner and Joseph Priestley who later made important scientific discoveries in medicine and chemistry respectively (Fisher 12). In fact, 18th century comes out as the century that several discoveries were made, including steam engine, cotton gin, mercury thermometer, gas lighting, and hot-air balloon just to name but a few. Benjamin Franklin is among the great American scientists of the 18th century whose contributions in science have been of great importance to the world, several years after his death. Life Benjamin Franklin was born on January 17, 1706 Boston, Massachusetts to a poor family comprising of his father, Josiah who happened to be a candle maker and Abiah, his mother. He was the fifteenth child in their family. Franklin was not lucky to have a formal education. He only managed to attend school for two years before being sent home for lack of school fees (Murre 15). However, since his family was too poor to afford the school fees required, Franklin abandoned school and resorted to helping his poor father in candle making. Nonetheless, since he had interest in having good education, he taught himself how to read and write, as well as how to experiment. Since his family could not afford enough money to feed the entire family, Franklin began working as a printer in Boston to boost his family income. Even though he was working as a printer, he still had a lot of interest in education. As such, he kept reading books and periodicals at night after leaving work (Canada par. 3). The more he continued practicing reading and writing, the more he developed good grammar and style of writing. However, when he was about 17 years of age, Franklin resigned from the print shop where he had been working as a printer. This is after he had gained a wealth of experience in typesetting skills. He then left Boston for Philadelphia, where he arrived very hungry and tired (Murre 18). It did not take him long before getting a new job in Samuel Keimer’s printing shop. Here, he demonstrated great skills, which earned him good salary. At age 22, in 1978, he started his print shop in partnership with Meredith. Few years later at the age of 24 year, Franklin met Deborah, whom he fell in love with, married, and were blessed with two children named Sarah and Francis Folger. His printing business became a great success, transforming him from a poor boy to a wealthy businessperson. In fact, his success in printing business made him become the

Developing Yourself as an Effective Human Resources or Learning and Development Practitioner Essay Example for Free

Developing Yourself as an Effective Human Resources or Learning and Development Practitioner Essay Today’s human resources department are in each and every company, one of the important aspect for human resources is to develop an emphasis and educate their human capital, in order for more efficiency and effectiveness for the company. The Charted Institute Personal Development â€Å"CIPD† covers the implication of profession map which assists for better results in companies. The profession map captures the knowledge and behaviors that human resources need to improves and sustain the value for the organization to meet its requirements, the professional map is divided into three segment where each segment defines. First segment Profession areas: contains ten activities that human resources apply for the employee to gain knowledge. Performance and reward: Assist in create and sustain a high achieving organization culture environment by carrying programs that prize and recognize the productivity and capabilities of the employee. Through motivation, employee enhances their skills and performances and experience to receive a reward for an outstanding performance. For example; American Express Company, any agent who meet the quality of the call center and deliver the message in a professional way, by having high quality and quantity calls, the agent will be recognized and rewarded for this outstanding performance. Another example; in Ithamar Bank any employee who has a creative and innovative idea will get rewarded, this is an appreciation from the bank to encourage the behavior of brainstorming, which might lead the company to huge success. Learning and development: Learning and development is a subdivision of human resources department, which objects to develop and to educate group and individual performance by increasing and enhancing knowledge and skills. For example; Direct English institution provided me for a course in human resources course â€Å"CIPD† in order to have improved effect company by applying the benefited knowledge from the course. Developing the human capital to have a better outcome performance and experience and knowledge helps the company to have improved outcome. Learning and development is part of an organization’s management strategy which is designed to align with the organization’s general vision and goals. Organization design: confirms the company’s structure design is according to company’s goals for both the long run and for the short. Organization development: ensures that human resources applies its strength and improving its weakness to develop the organization by changing its activities through align strategies with the company’s objective. Resourcing and talent planning: ensure that the human resources the use its assets in useful and efficient and productive approach for achieving company’s objective. Employee engagement: ensures that to improve the communication skills in the work environment for greater productivity and greater contribution toward the company’s objective through leadership Employee relations: enhance the relationship between the employees and manage it through the company’s structure through policies and code of conduct and rules and by relevant law. Service delivery and information: Ensures the quality and informatio n of the customer through human resources by applying project management to enable effective and cost-efficient service delivery throughout the company. Learning and managing human resources function: Ensures that the leadership is to hence the maximizing the contribution by supporting and developing others, by acting as a role model in the organization. Strategy insight and solutions: develop a strategy that aligns with the company’s vision by improving the understanding of the organization. Second segment behaviors: The Profession Map Behaviors define the capabilities for human resources profession. Human resources need to carry and achieve related role to reach the level of professionalism, the role requires specific competencies to be proven at each band level throughout the human resources path. Courage to challenge: Shows courage and confidence to speak up skillfully and to challenge others, even when challenged with resistance or unfamiliar circumstances. For example; you have to prepare a presentation for an important meeting for the first time, the person needs to overcome this challenge and break their fear of a failure, by putting the trust in their self for this accomplishment. Role model: Regularly leads by example. Acts with honesty, A role model is a person other individuals look up to in order to help define appropriate behaviors. Role models can be either positive or negative. For example, positive role models offer a variety of supportive or valuable behaviors and actions. On the other hand, the negative role models offer examples of injurious or troublesome failure behaviors and actions. Curious: Future concentration, create an evolving and innovative ways to add value to the organization. Decisive thinker: Establishes the ability to investigate and understand data and information. Using knowledge and information in a structured way to recognize opportunities. Skilled influencer: Reveals the ability to inspire and to gain the necessary commitment and support from the organization. Personally credible: create professionalism through joining commercial and human resources expertise to add value to the organization. Collaborative: Works effectively and inclusively with a variety of employees, both within and outside of the organization. Driven to deliver: Establishes determination, creativity, and persistence to carry the finest outcome for the organization and its people.Third segment bands: The four bands of professional competencies define, the contribution that human resources professionals mark at every stage of their profession. It aids to give a clear path and em phasis to all human resource professionals progress planning and behaviors. At Band 1: the role would be a human resource consultant, whose role would be to focus on consumer support and direct and ongoing problems, spend time providing information, handling data and serve the consumer with facts and evidence and peace of mind. They must also be well-organized, flexible and give client satisfaction. Band 2: the role would a human resource advisor who counsels and manages human resource related matters and linking to the individual or a team. Human resource advisor has an understanding of the estimated process and solutions available. Assists the consumer with flexible selections and recommendations and allow frequent business. Band 3. Leads a professional range acting as an advisor or partner, reports the key human resource challenges at an organizational level for the average and long-term. Band 4. Leads and accomplishes professional areas in the organization. Responsible for devel oping and carrying organizational and human resource strategy.Activity 2 2.1 In order to priorities the conflicts within the company and to manage the customer’s priority, each matter needs to be adjusted to either imported or urgent. Upon this, a decision can be made whichever is important or urgent, and the matrix describes it into four categories, 1. Important and Urgent: There are two different types of urgent and important activities: ones that you could not have expected and others that you have left until the last minute. 2. Important but Not Urgent: These are the activities that support you to achieve your personal and professional goals for the long run and complete important work. 3. Not Important but Urgent: Urgent but not important tasks are things that prevent you from accomplishing your goals always try to reschedule or delegate them. 4. Not Important and Not Urgent: These activities are just a disruption, avoid them if possible. An external customer is someone who consumes your businesss products but is not part of your company. For example, an external customer is an individual who enters your store and buys merchandise or service. An internal customer is any member of your company who trusts on support from another to their job responsibilities, for example; sales representative who needs help from a customer service representative to complete an order. Another example for an internal customer; a customer calls on the call center to ask about his credit balance, the customer service agent calls the credit department to assist him to pass on the information to the end customer. And lastly, we have end users customer, business to business; which is a business that emphasis on marketing and selling products and services to other companies; for example in our direct English institution, we have other institutions that request to purchase our particular education course. Dealing with different customers the org anization must priorities for each, which mainly depends on its importance and its urgency for each situation and condition. 2.2 Effective communication is important to the company and it can be improved in many ways. In truth, communication act as a role in product development and customer relations also employee management and almost every aspect of a business operations process. Employees are a key audience because they often serve as the conduit to other audiences. If employees are knowledgeable, communications with other communities are likely to be strong as well. Effective structural communication will create a strong communication and the teamwork for employees to achieve company goals. There are mainly three types of communication, Verbal Communication which can be through a telephone or internet Skype, which is only through a voice channel, and Nonverbal Communication like emails, fax, SMS, test and lastly we have, Visual Communication which is mainly faced to face or meetings. Each has its own advantages and disadvantage for example; Verbal Communication you can communicate with a large number of cu stomers in short time, on the other hand, customer won’t be able to fully understand everything as the visual communication, and for Nonverbal Communication for example; customer has a reminder and a proof of the text which is reliable, on the other hand, some messages might be sent incorrectly and cause a large damage, Visual Communication is what customers prefer as so that they can express their emotions in better way, the disadvantage that this process takes lots of time to deal with each customer. 2.3 Effective service delivery, There are several overall points to think about when managing and planning the delivery of your services and products to be measured. There are also some particular aspects and methods that you may find helpful if you have limited time or resources. Within the framework of planning the business some aspects should be considered in order to improve the quality and the trust relationship with the community: Delivering service on time Time is limited. You cannot buy more time, but there are several things you can do to manage your time more efficiently. Plans rarely show up to be accomplished in the best way, and even the finest managers have to deal with unpredictable matters like suppliers not delivering on time, one of the employee members getting ill or trains are being delayed, equipment breaks, etc. Nevertheless, if you plan sufficiently you are more likely to deliver on time. When business starts deliver on time the business will start to be trusted and dependable, and this will attract lots of customers due to its timely delivery quality. Delivery service on a budget Planning a strategy based on a budget will enable you to identify the resources needed accurately before you start a project. Try to mark the things that may cost additional money. You should also make sure you are not forgetting anything that could end up costing you additional cost. Some practical preparation tools can be used to assist you to approximate how much resources will be needed at each stage of the process and how much will it cost and how long will it take. By then the business will start to reduce cost and be more efficient and effective in dealing the on a budget. Dealing with difficult customers First of all the one who deals with the customer needs to adjust his mindset once he/she is aware that the client is unhappy then the first priority is to have a customer service mindset. Secondly listen actively which is the most important phase of the whole dealing process is listening actively to what your client or customer is saying. Repeat the customers concerns to make sure that addressing the right issue, ask questions to make sure that youve identified the problem correctly. These matters should be considered when dealing with difficult customers, and it helps to solve future problems. Handling and resolving complaints Be Empathic and Apologize for example; I understand why youre upset. I would be too. Im very sorry that we didnt get the samples to you on time, especially since its caused these problems. And then to find or suggest the solution to his problem, if the suggested solution didn’t please the customer try to hear his perspective suggestion for the solution. Once you have both decided on a solution, you need to take action straight away. Explain every process to fix the problem to your customer Take Action and Follow-up to show your customer that you care. And lastly, use the Feedback from the complaints to decrease the risk of the condition happening again. References BIBLIOGRAPHY Eisenhower. (August 19, 1954). Eisenhowers Urgent/Important Principle. Address at the Second Assembly of the World Council of Churches, Evanston, Illinois: The American Presidency Project. Steven Edwards, K. J. (n.d.). Turning a Challenge into an Opportunity. Retrieved from www.mindtools.com: https://www.mindtools.com/pages/article/unhappy-customers.htm

Teaching English to Primary School Children in Sri Lanka

Teaching English to Primary School Children in Sri Lanka INTRODUCTION United Nations who has ensured the peace and harmony in global arena has formulated International covenant on economic, Social and Cultural Rights. Article 13 in the covenant has mentioned that  [1]  . The States Parties to the present Covenant recognize the right of everyone to education. They agree that education shall be directed to the full development of the human personality and the sense of its dignity, and shall strengthen the respect for human rights and fundamental freedoms. They further agree that education shall enable all persons to participate effectively in a free society, promote understanding, tolerance and friendship among all nations and all racial, ethnic or religious groups, and further the activities of the United Nations for the maintenance of peace. The States Parties to the present Covenant recognize that, with a view to achieving the full realization of this right Primary education shall be compulsory and available free to all Secondary education in its different forms, including technical and vocational secondary education, shall be made generally available and accessible to all by every appropriate means, and in particular by the progressive introduction of free education Fundamental education shall be encouraged or intensified as far as possible for those persons who have not received or completed the whole period of their primary education. The States Parties to the present Covenant undertake to have respect for the liberty of parents and, when applicable, legal guardians to choose for their children schools, For instance in Sri Lanka since 1950s the state has interfered for supporting the poorest to enter the chain of education while offering bursar, scholarship, and from 1980 the text books has distributed freely. In Norway, from primary to secondary education is free. These all instance depicted that, education is the one of the best channel for mobilizing the society and disclosed the grass roots for climbing the mount in economics and social. Any way in Sri Lankan context the literacy rates exist as following; Female Literacy Rate 93 % Male Literacy Rate 94 % Figure 1: Gender wise literacy rate in Sri Lanka The Structure for Education has composed in order to Primary and Secondary level. Primary Secondary Kinder Garden 4-5 Years Old Junior Secondary Grade 6-9 : 10-14 years Old Grade 1- 5 :5- 10 years Old Senior Secondary Grade 10-11 : 14- 16 years Old Collegiate Grade 12-13 : 16-18 Years Old Table 1: Primary and secondary divisions In Portuguese and Dutch period, none had purpose to teach their language. In British era, they origin the school system with teaching English. Because English had moderated as the administrative language and Britain wanted to suggest the crown friendly class through the English language. The students from rural region had backward in using of English because they didnt become skilled at English due to absent of its teaching. Thereby the opportunity afforded in government high rank job solitary for student from urban rather from rural. The central school concept has molded privileged situation while opening the education studies for rural people on certain extent. The history has transformed in today for giving prospect for studding in Sinhala, Tamil and English in order to choice and capacity of the student. Despite the fact that the national school has benefited of the selecting of medium for learning, the rural student rearward not only in studding through English medium, but the lack of ability for getting the knowledge on English as the subject. The research has focused on why the school children in primary section, towards the back in learning English. Deficient of skills and competency on English how youth are potential fill the demands in job market. CHAPTER II:  METHODOLOGY STATEMENT OF THE PROBLEM The cognitive qualified workers appeared in the environment of diverse language talents. Thus single language ability is a poor help for searching and linking to dynamic international scenario. Where eligible from number of degrees, not be assist climb the ladder of carrier for the reason that missing the adroitness of English. Mostly the second languages has not utilized in tongue of rural studies. It directly affects the further of their education, attitudes and the personality. The research will be analysis and identified issue on primary school children who put forward the less weight on English. It had been recognized contradictory ends as following: From primary sector, English away from using Looking for White colure jobs Why the primary school children hard to fluent in English? Usually the time table of the school has allocated least one period (time wise 45 minutes) for English. In grade 1 the student commenced English with alphabet. Step by step switch on grammar. After the grade five, do they speak in English? RESEARCH HYPOTHESIS The Hypothesis is mentioned below. Paying more emphasis to providing foundation skills to primary school children in rural areas will contribute to greater productivity in Sri Lanka. OBJECTIVES General Objective: Elevate the foundation dexterity of primary school children in rural area Spot out the predicament for channeling the fruitful English teaching system for rural primary schools. Diagnose the non educational factors impacts for sharing the foundation skills. Describe the mingling of education with contemporary demands for high ranking occupations in market and why the link between job and education has failed. Discuses on what paths can be improved the English for rural primary students. METHORD OF DATA COLLECTION The above denote hypothesis will be tested in this research utilizing simply framed methods. The data will be collected in order to source of Primary sources Primary data refers information and evidence gathered by the researcher from primary sources. Field research, interviews, discussions, observations and group discussions are the key fountains for gathering the primary data. English Education in primary school children in rural area will be examined in the location of rural areas in Kandy, Matale, Rathnapura,Monarahala districts in Sri Lanka. Secondary source Secondary data collection of information was based on documentary sources including publications, News paper articles and information were taken by surfing through the Internet. CHAPTER III:  POVERTY IN SRI LANKAN RURAL SECTOR DEFINE POVERTY In my words poverty is a complex phenomenon, which hardly defined. There are extreme poverty and relative poverty. The poverty occurs in the arena of economy and social stratus mainly. The poverty relevant to simply ideology of lack recourse and inequality of their distributions and high rank of needs, poverty in Sri Lanka is still largely rural phenomenon. Poor house hold tends to have higher dependency of ratios ion in labour force, and higher unemployment. As a developing state poverty is not new comer. It emerges won the sake of unemployment, the gap between the demand of the job in market and the supply of the qualified person for it Those who are unable to afford basic necessities will certainly be regarded as poor. Individuals who lack access to essential collective goods and services will also normally be regarded as poor. Poverty means the impoverishment for accessing least of the basic needs. There are key Determents of poverty in Sri Lanka Inadequacy growth and unequal opportunity Armed conflict Isolation and lack of economic integration Limited access to high quality education Limited access to basic social servers Slow growth in agriculture Lack of clear land tenure Environmental degradation Social exclusion and poverty lessens POVERTY IN RURAL AREA The poor population in Sri Lanka consists mainly of the following, Those living in remote isolated areas Landless works in low wage occupations Farmers cultivating low value crops Fishes and lives stock Poverty is predominately a rural phenomenon with near 90 percent of the poor residing in rural areas. Why does it spread in rural arena mainly? The argument behind it that, most of the rural areas still remain in the structure of Sri Lankan traditional feudal system whether absent of the compulsory labour and self sufficient, the rural areas are in the level of low income and inequality of the distribution and lack of knowledge. Their main revenue relies upon the cultivation and most of them are share plots cultivation. The scarcity for nutrition, health and sanitation, water and education are the common surrounds which available with rural poverty. In 1996 the provincial poverty level ranged from 37 percent of the households in Uva province and 14 percent are in western province. The high ranges of the poverty remain in the province of western. In urban as well in rural region in Colombo has the poverty in order to lack of the better income employment opportunities. poverty in Sri Lanka is predominantly a rural phenomenon. Close to 90 % of the poor are reported to live in rural areas. But estimates of rural and urban poverty should be interpreted with a great deal of caution because of the way in which urban and rural are defined. Until the late 1980s, the areas under mincipal councils, urban councils and town councils were all classified as urban areas. In the early 1990s, the area under town councils was reclassified as rural.. According to consumption poverty estimates for 1995|1996, the extent poverty in urban, rural and estate sectors is 15%, 27% and 25% respectively, using the lower poverty line, and 25%,41% and 45% respectively, using the higher poverty line. According to the lower poverty line the estate sector has fared marginally better than the rural sector, and according to the higher poverty line the reverse is the case. In terms of social indicators, such as housing facilities, access to education and health services, access to safe drinking water, safe sanitation and electricity, infant mortality rate, and malnutrition, the estate sector, may be worse off than the rural sector. Poverty in rural areas is the result of the less income and in equality of the distribution of the income way. For instance Monaragala is one of the poorest districts in Sri Lanka which depends on large amount of agriculture in come. The crops of agriculture base on the cornflakes and the vegetables chiefly. The value for the market in those crops is considerably less. Thus the poverty becomes a burning issue for the peasants in Monaragala. The urban sector has encompassed with poverty and its relate impacts as illiteracy, teenage prostitutes, and the drugs. The main shadow of the poverty in urban area is that cheap labour participation and cheap wages. the poverty is one of the outcome of the usage of illicit liquored. However poverty has inflicted comparatively more for the lives in rural areas. ITS IMPACT ON THE PRIMARY EDUCATION IN RURAL AREA Poverty is the giant feature for determining the fate and the nature of the society. In Buddhism, the load Buddha has preached that, before attain to listen to the Dharama, man should be filled their hunger. As a consequent except for removing the poverty, it is unable to prepare the mass mobilization through the education. Anyway, C.W.W.Kannagara had facilitated the opportunity to study for the rural mass. Frequently Maha Vidyala concept had made the social mobilisation. Any way most of the production of the free education is the experts in the native language. Not only in senor schools even in the primary sector there was a back word for studding of the English education in rural areas. In the primary area, the English education had the shortage value. The rooted fact is that poverty. Due to the poverty the family does not have the ability on education in English. The family background and rare possibility of reaching to English education, and inequality on distributing of the human and physical resources urge to put in down turn for the English education in rural area. Accorded to basic education in labour market, about 2000 schools most of which are in poor rural areas, lack basic facilities such as desks, chairs and black boards. There is a key short age of quality inputs, particularly teaching materials in subjects such as science, mathematics, environmental science and English. Teacher short ages, and teacher absenteeism are serious problems in poor rural communities. teachers close to 27 % of the totals carder are untrained, and it is the untrained teachers who are primarily assigned to their poor, rural schools. Theirs lack training in instructing children with special needs .  [2]   The text books or the availability of the teachers are not only enough for the improving of the English education. The existed pattern of the primary school teaching method that starts with the alphabet and try to teach the grammar. The writing of the sentences in the black board is not enough because the language hardly learn through merely recitation. It should be learn from the usage. But the rural student has the disparity on attaining the school in daily. During the harvest gathering period, is being as the unpaid helper for his home. English is not their mother tongue. It is the new comer for them. The methodology of teaching the language also contributed for shaping of the learning of the language. Vast numerical students unable to apply the English as the communication chancel at their house hold. Their parents and adults are away from the fluent in English. Thereby it is hard tasking them to learn the langue merely writing the black board. The state has followed up the strategically way for improving the education but there are doubt on those procedure, because the English teacher still not be able to fill the gap of learning and transforming to the fluently of the students from rural area. The poverty causes to confine the upgrading of the studies. For instance, the basic elements for schooling as the stationeries stiff for the taking to the students in rural area. The price of the current exercise book is more that 50 rupees and it is a grim chore for the parents who live with daily income. Poverty alters the attitudes of the people. Most of the people, who are under the poverty line, do not want to or are powerlessness to send their children for the schools at least for the primary level. On the one hand it is expenses for them and the other child can be utilised as the labour for the house hold income. CHAPTER IV:  AVAILABILITY OF RESOURCES IN SCHOOLS AVAILABILITY OF RESOURCES The theory behind this is chapter that relative deprivation and modernization. Both theory are not only for the seeds for creating the conflict but got the unequal distribution of the resources. The distribution of resources has affected from the infrastructure and facilities. In usually pattern the periphery is nil with flourished infrastructure. There by the skill sharpen human resources not be easy to find in the periphery. All the fulfill segment of the human resources encompassed upon the core. For instance all the time, there are inadequate teachers are in the schools which locates in micro urban cities or categorized as the national schools. For the one subject there are more teachers available. This blessing situation is not much familiar with the rural structure, in rural area there are less human resources for the teaching. For instance, in Rathnapura district, Imbulpe GN, the village known as usbim janapadaya. It has established during 1972, The school in that village consist of maximum 200 students and the staffs are 10. There is none access road. The five Kilometres from the Imbulpe junction has to travel by the foot. The road which constructed not is suitable for the vehicle. The deputy principle once states that the staff in the school had the difficult rural services. Even there in none of the electricity. Because the electricity polls complicated to take from that road. However in 2010 one of the student in primary capable enough to receive the 130 marks for the competitive scholarship exam. The deputy principle made more clear that if the school has the human resources, they can polish the students. The school has single English teacher. The human resources are not present due to failure of the development in infrastructure This situation directly involve with the education and its outcome. Thereby the gap available on the society between what expected and what received. Modernization theory links to motivation and inducement of the teachers for engaging their tasks. The modernization policy will be confined to the core and it rare to filter to the periphery. Thereby the policy put the line in better the regions of modernized and in modernized. Through the researcher observation has set up that students in Colombo seven has the every facilities as opportunity to study of the computer technology, English and they can make the difference for their appearance even. Though in rural area as above mentioned, Usbim janapadaya, the students fingers not be lucky to touch the key board of the computers. The English is one of the fairies for their lives. The renew of the syllabus, distribution of the equipment dependent on the urban rural divisions. The primary in rural areas still playing with the seeds. The way to the modern technology is long for them. Because of the availability of the resources. PHYSICAL RESOURCES Physical resources mainly contain of the material elements. the researcher prefer to classify the physical resources in two lines. Direct physical resources:- The direct physical resources mane the resources which affect directly to primary English education. They are text books, the quality of the school structure, and the opportunity for applying the audio and video visuals. Indirect physical resources:- It relevant to infrastructure as roads, accessibility for the water and sanitation with the area of school and the electricity. Text books has distributed by the government. The quality of the text books has changed now. They have composed in colour way. The pages are attracted for the eye. In fact the English text books have gone out of the conventional border of role play. The text books have included the details which relates to knowledge in other subjects. For instance the English text about the Sinharaja. It is not only way to improve the grammar but also way to improve the knowledge. The audio and video is one of the hands to make closer for the education. for example, children love to watch the cartoons and movies. They dont bother on the language. The experts in education have identified that, listing and watching capture the brain easier in the process of learning. Though in rural area, there are none of the audio and video visual rooms or the objects for the program. Urban national and popular schools, the primary students have obtained to read and watch the books and movies of the giant of the English literate, as William Shakespeare. In Sri Lankan rural primary students away from David Coffer filed Oliver Twists, Anna, and other famous stares in the childrens world. A questionnaire survey was conducted by distributing a questionnaire shown in Annex A to Primary English teachers those who are occupying at Rural ten Government schools in several rural areas in the Kandy, Matale, Rathnapura Districts and attention focused on availability of resources in the class rooms and the last years English Examinatiron results over the Grade four and five.  [3]   The quality of the structure indicates that not the two stairs building but hold the shelter which not get in rain and provide the assurance that walls not fallen down. For examples, in Kandy District, Lewalle GN Divison, Navodhaya primary school, has not even cleaned classes. Clean cites that the lack of dusty and the dirty and have the tidiness. Keeping of the class rooms in clean depends on the attitude of the teachers. Most of rural roads in Sri Lanka are badly in need to repair work. Most of them un under control of the local governmental institutions. In modern days, they have been repaired or reconstructed by the government under the program of maga naguma. As the examples the roads in Rathanpura who is the first ranking district as the highest number of non electicity in island has the problem on transport. The DS divison , Kalawane, GN divion, Waddagala, has scarcity of roads and the transports. Most of the roads are damaged. The other fact that access for the drinking water and the sanitation. Drinking water in rural areas has gained from the well, not by the pipe lines. The problem occurs during the draught time. In that period, the well get dried and it is a great difficult task to access for the water. Sanitation is one of the basic needs of the human lives. In Rural areas, there is deficient of cleaning services and the better sanitation facilities. For instance in Kandy District, Thalathoya Ds Divsion, Thalathuoya GN division, Tamil primary school, had not the sanitation facilities for the children. The above mentioned fact are the discourage features for the student to attain the school. They decide the education of the child. The primary children reminiscent of the colours mainly dark colours. The colour of the walls by those dark colours and decorate the walls by their creations in English and hold the completion, and teach the good habits in English, and let them to speak not only for the 45 minutes but also for as long as the teacher can, are the way for supporting to them in learning of the English. HUMAN RESOURCES Human resources mentions that the availability for the teachers. The teachers cannot facilities in order to the counting of the heads of the children. However, the human resource in rural area for the English education is less compare to the urban cities. The lack of infrastructure is fewer inspirers for appointing in rural areas. For instance the output from the college of education should be in rural area for certain period. But they rarely prefer to get the appointment in rural area because of the lack of facilities. In some area, even imperfection on basic human needs as neutralized food, health care and drinking water. The other point that, when reject and politicalised of appointments create the negative and aspect on the teacher. It also make the job dissatisfaction and because of it the teacher is not be able to work efficiently, effectively and creatively with the children. ENGLISH TEACHERS SHORTAGE PER PROVENCE Table 4: English teachers shortage per province Sources Pracidental Advisor Sunimal Fernando Speak English our way Observer News Paper Sunday 18 July 2010 CHAPTER IV:  UNEMPLOYMENT IN SRI LANKA DEMANDS IN JOB MARKET Sri Lanka is a liberalist state. There by the private sector, semi government and the state sector engages in the market. The decision in the market has taking while respecting the freedom of the private sector. The current trend that, implies the neo liberalist model with the combination of the private and public partnership in the market. As a result of it, number of the institutions has alter on the concept of privatization. For instance Sri Lanka telecom, the postal services, Sri jayawardhana pura hospital and the end of the conflict open more investment for the individual or the private sector in the stream of education, hotel and tourism. Nonetheless, the job market ahs based on the economic policy of the government and quality of the job seeker. The occupations are available in the sector of serve and productivity. Agriculture and readymade garments are the centralized point of the productivity. In the stripes of the services there are numbers in private and public sector. As the perspective of the researcher, if get a Sunday newspaper, there are quantity of the vacancies. Although the problem that unemployment. What is the different or space? The qualification for the most jobs not is able to qualified for the job seeker in Sri Lankan society. People have the documentary qualification but in practical they are not be more capable for doing a job. By the way there are unemployed or the people who look prolong the job for them. The matter that most of the unemployed are educated. Not merely pass the advanced level but graduated. Then why graduate exclude from the job market? SUPPLY AND FILLING OF THE DEMANDS Education gives people better understanding of themselves and the surrounding and thereby improves the quality of their lives and leads to benefits both for the individual and the society. Italsoraisespeoplescreativityandproductivityandpromotestechnological achievements d entrepreneurship, which has been demonstrated in several countries throughout the world. Even though no country has ever achieved sustained economic development without substantial investments in human capital, it is important to note that education by itself does not guarantee successful development Therefore the fruitful human capital determined by the factor of health and education mainly. Sri Lanka has the universal education system. In logically the human capital should be fertilized from the free education. Though the free educated benefited rare receive the higher pay so called good jobs. The main reason is behind that English. THE GAP DUE TO ABSENT OF ENGLISH SKILLS Unemployment has been a sensitive issue in Sri Lanka. This is mainly due to that the high levels of unemployment have predominantly been concentrated among educated youth. An even more serious aspect of the problem is that unemployment rate increases with the level of education  [4]   The above table indicates that unemployment in order to the education. According to the data below grade 5, there are less numeric comparatively to GCE Advanced level. The climbing of the education ladder allege for the good jobs, mainly in government with better payment. Though the current economic policy crates the situation for forming up the private sector rather state sector. As a result of it, the employment opportunity remains in largly in private sector not in state sector. Holding of the degree from national university is not enough for entering the soil of private sector. Because the transactions in the modern world have run through the English. The recognition for the English language is in first rank. The inability to mange with the English linguistic paradigm, cause to close the doors for getting jobs in private sectors. The universal education system in Sri Lanka helps to improve the knowledge, attitudes and personality. Thereby why fundamental requirements for the English in job market is not succulently polish in the trough of the graduates. Particularly the graduates who have the roods in rural areas, have the difficulties on handling the English? The derivation of this insufficiently that failed of the English education in primary school sector. Usual acceptance that, the language is learning during the age of 5-10 because at that period, whether making the faults not be considered. The age in primary schools are enough to learn the English but the deficit on the foundation skills reason to pulling back the students in learning of the English. In modern Sri Lanka, there are number of institutions who offer the languages courses. These institutions conduct by the state or the private sector. The duration for the course is minimum a week or maximum a year. After the duration, the followed will be received the certificate under the words of successfully participation for the course or completed the course. Though in the interview panel, the in print grammar is not merely assist to raise the word as the answers in English. The interviewee confidents be declining and it adds the negative marks. The answer for it that why it happen in Sri Lanka, because the Sri Lankan primary education does not reach its end productively. In the primary section, parents and teachers connect to the competition of pass the grade five scholarships not the fluent in English. Not as in early in modern time, there is none gab in rural or in urban schools to pass the grade 5 scholarship. All the students are in chain of the scholarship process. Thereby the valuable for the English education in primary level has reduced. CHAPTER VI:  ANALYSIS Present Sri Lankan education system has planned by the concept of universal education pattern. Therefore up the primary education least is compulsory for all and there is not the difference of the gender for accessing the education institutions. The Quality of the education has determined by one of the essential fact called poverty. The poverty is the major impact of the less developing county and it spreads in all the vain of the state. The poverty decides accessibility of the education. Even it affects to distribute of the resources. The infrastructure, health, physical resources as desks, the textbooks, sanitation and drinking water are the points indomitable the quality of the education. The scrutinized analysis has mentioned that, the poverty in rural area directly impinge on education. The main income of the rural area base on the agriculture. As the country who ahs the less organized agriculture sector with few dominated groups in distribution of agricultural production, expand the poverty. The poverty has linked to the house hold consumption and shape the opportunity for the students to attain the schools. The child- labour is one of the income for the people in rural area who ahs in poverty. There by among the stream of education or the employment, the children in rural area have chosen the employment not the education. The resources distribution and allocation also manipulates the English education inn primary sector. The physical as well as the human resource influence for the way of learning the language in rural primary schools in Sri Lanka. The distribution of the text books is not singularly hep for developing the linguistic capacity. There are extra ways to sharpen the skills on language. The rural schools do not have resources for applying those extra ways to achieving the goal of English education in Sri Lanka. English is an international language. It is the path for communication with diversity. The global village has depended on the computer. The language in computer is English. The world link wire named internet operates with English. Therefore without talent in English it is in convenient to find a better paid job in existing Sri Lankan structure CHAPTER VI:  CONCLUSION The human capital in modern world has gained the worth. The human capital has flourished form the dual task mainly, English and technological knowledge. The less of the skills in both causes to reduce the value of the human capital. As country of developing, human capital in Sri Lankan, market has the greatest posit

Ryanair: Performance Objectives

Ryanair: Performance Objectives Ryanairs five performance objectives to maintain or ultimately increase Ryanairs competitiveness, it is useful to analyse its operations with the help of five performance objectives: Quality: In the long run, even the most competitive price structure will not attract customers if the quality of the service offered is below a certain standard. This includes maintenance, efficient booking and luggage handling, reliability, punctuality, and interaction with Ryanair staff. Speed: The areas where speed matters most for Ryanair are turnaround time of aircrafts, reservations, luggage handling, and aircraft maintenance, all of which have a direct impact on costs. Although Ryanair has implemented many steps to increase speed, it also depends on service providers that are not directly under its control. Dependability: This compares very favourably with competitors, where punctuality is similar, but the missed bag/passenger ratio is orders of magnitude higher. This excellent record has to do with the fact that Ryanair offers only point-to-point flights, thereby eliminating the risk of luggage mismanagement during connecting flights. Flexibility: Customers have a high degree of flexibility in choosing the level of service, since only the basic airfare is charged and any additional services must be paid for. Increasing flexibility for the customer would mean offering additional options. From Ryanairs perspective, flexibility comes with diversification of supplementary services on the one hand, and, with increasing market strength, the ability to negotiate alternatives for various service sectors, such as maintenance agreements, outsourced functions, etc. Cost: The fuel price is one of the direct costs for any airline operations. There are enormous fluctuations, and, unlike its competitors, Ryanair has committed to a policy of not imposing fuel surcharges. Therefore, the fuel price become fluctuations and Ryanair takes consider of that action. As a result, Ryanair reported its first annual loss in 2009 when oil prices were at a record high. (BBC Online News, 21 June 2009) International Competition: Ryanair is one of the most successful low cost carriers in Europe. The phenomenon strategy for long-term sustainable which Ryanair has developed from Southwest airlines is cut-cost to gain in high profitable in market share. According to Gillen and Lall (2004) stated that Ryanair has taken step further of Southwest operational, therefore, Ryanair has strongly and clearly position regarding to the airline does not offer any frills such as, no providing service, no ticket, no connection, no travel agents, no frequent flyer programme as well as food and beverages are sell on board. However, Ryanair can keep the cost low and gain more profit by setting the cheaper fares to customer regarding to increase the cash flow. In addition, according to the economic crisis and the fuel price has been increased, it effected to all airlines industry. However, it seems not really effected to Ryanair. Based on that, in 2009, Ryanair has aggressively discounted fares to increase the pressure on its com petitors and increase the cash flow. (Euromonitor International 2010) Nevertheless, Ryanair has been very tactical and acted very quickly to get advantage out of the competitors. Moreover, the competitors of Ryanair, for example, in Western Europe are mostly the schedule airlines such as, Lufthansa, Air France-KLM Group, British Airways, and Easyjet. Therefore, Easyjet is the direct competitor of Ryanair. Furthermore, the competitors in Eastern Europe are mainly budget airlines such as, Wizz Air (Hungarian airlines) as well as the schedule airlines Aeroflot (Russian airlines), LOT (Polish airlines) and, CSA (Czech airlines). In this case, Ryanair claim to increase the traffic to compete with cometitors by operate more routes. However, the competitive advantage of Ryanair that helped Ryanair to maximine growth which require the location advantage by using the secondary airports that located not far away from the city. For example, Gillen and Lall (2004) stated that at Hahn airport ne ar Frankfurt, the number of passengers increased from 450,000 in 2001 to 1.5 million in 2002, due to Ryanair serving that airport. Easyjet tend to have the same direction, however, Ryanair negotiation with secondary airports, often located in economically depressed areas, Ryanair bargained hard for low fees compare to EasyJet. On the other hand, Gillen and Lall (2004) stated that EasyJet is not entirely secondary airport based and so it does seek to attract some business customers. Based on that, Easyjet has more cost regarding to the airport fees. In addition, one of the advantages of Ryanair is rapid turnaround time than other airlines. According to (Barret 2004) stated that the shorter turnaround times permit more journeys per plane which, coupled with the higher seat density of Ryanair planes, generate lower seat mile costs. Based on that, Ryanair planes are mostly flying and it savings more cost of the airport fees in term of the landing charge. According to Ryanair report (201 0), Ryanair received award of being punctual and less in baggage lost Based on the short-haul point to point routing, hence, (Barret 2004) stated that the punctuality performance of Ryanair is high, therefore, the simple point to point is not delayed the passenger and check-in is quicker because is less complex than an interline one. According to table 1, staff of Ryanairs were non union, (Vlaar et al. 2005) stated that the consequence is flexible workforces enable low-cost airlines to fly and support each aircraft with only eighty workers, compared to the employees that required by traditional network carrier. For instant, Ryanair focus on the tight cost control measures. Pilots and cabin crew received lower salaries than other industries, however, the employees received significant variable compensation such as, the commissions on on-board sales. (ibid) Table 1. Some distinctive features of Ryanairs business model Choice Consequence Secondary airports à ¯Ã†â€™Ã‚   Low airport fees Lowest ticket price à ¯Ã†â€™Ã‚   Large volume Low commissions to travel agents à ¯Ã†â€™Ã‚   Low cost Standardized fleet of 737s à ¯Ã†â€™Ã‚   Bargaining power with suppliers Single-class à ¯Ã†â€™Ã‚   Economies of scale High-powered incentives à ¯Ã†â€™Ã‚   Attract combative team No meal à ¯Ã†â€™Ã‚   Faster turnaround Nothing free à ¯Ã†â€™Ã‚   Additional revenue Spartan headquatres à ¯Ã†â€™Ã‚   Low fixed cost No unions à ¯Ã†â€™Ã‚   Flexibility in rostering staff Source: Casadesus-Masanell R, and Ricart J E, 2010 cited from Strategy to Business Models to Tactics As a result, (Vlaar et al. 2005) concluded that Ryanairs business model is a simple product, low operating cost, and differential positioning which they focused on leisure, VFS (visiting friends and relative). Based on that, the value proposition is good fit with these customer segments. More importantly, (Casadesus-Masanell and Ricart 2010) concluded that Ryanair plan of action create a unique and valuable position by engaging in a new set of activities. Based on that, Ryanair found the way to operate the company more efficiency amongst the competitors by create the value for their stakeholders. International emerging markets The Ansoff product-market expansion grid is useful for Ryanair to visualise and identify market opportunities. Therefore, Ryanair establishing a partnership with Wizz Air, it helps company penetrate non-EU markets, synergies can benefit in both party. Regarding to, the market development Ryanair striving to target in business travellers by offering them more benefits such as refundable tickets in terms of more flexible. Moreover, Ryanair consider of the product development by plan to open the new route to US for long-haul, with flight tickets starting at EUR10 according to the Open Skies Agreement between the EU and the US. Based on that, Ryanair could attract more young generation travellers who has low income but would love to experience in Hollywood place.

timeline :: essays research papers

1945 Vannevar Bush writes an article in Atlantic Monthly about a photo-electrical-mechanical device called a Memex, for memory extension, which could make and follow links between documents on microfiche 1957 USSR launches Sputnik, first artificial earth satellite. In response, US forms the Advanced Research Projects Agency (ARPA), the following year, within the Department of Defense (DoD) to establish US lead in science and technology applicable to the military (:amk:) 1958 In response, U.S. forms the ARPA within the Department of Defense (DoD) to establish US lead in science and technology applicable to the military. 1960s Doug Engelbart prototypes an "oNLine System" (NLS) which does hypertext browsing editing, email, and so on. He invents the mouse for this purpose. 1967 Andy van Dam and others build the Hypertext Editing System and FRESS. 1969 ARPA (Advanced Research Projects Agency) goes online in December, connecting four major U.S. universities. Designed for research, education, and government organizations, it provides a communications network linking the country in the event that a military attack destroys conventional communications systems. 1972 ARPANET a worldwide network created in the 1960s that was maintained by the US Department of Defense to facilitate communications btwn research facilities and universities. April 1972: Telnet is born. July 1972: The first Internet email message is sent and the beloved @ symbol is born 1973 -- Global Networking becomes a reality  · First international connections to the ARPANET: University College of London (England) and Royal Radar Establishment (Norway)  · Ethernet outlined -- this how local networks are basically connected today.  · Internet ideas started.  · Gateway architecture sketched on back of envelope in hotel lobby in San Francisco. Gateways define how large networks (maybe of different architecture) can be connected together. February 1973: FTP is born 1976-AT&T Bell Labs developed Unix-to-Unix Copy Protocol (UUCP). 1977 -- E-mail takes off, Internet becomes a reality  · Number of hosts breaks 100.  · THEORYNET provides electronic mail to over 100 researchers in computer science (using a locally developed E-mail system and TELENET for access to server).  · Mail specification  · First demonstration of ARPANET/Packet Radio Net/SATNET operation of Internet protocols over gateways. April 1979: Emoticons/Smileys :-) are born. 1979: USENET (newsgroups) is established, along with the first MUD (Multi-User Dungeon). 1979 -- News Groups born  · Computer Science Department research computer network established in USA. USENET established using UUCP. October 1980: The first virus attacks! 1980 ARPANET grinds to a complete halt on 27 October because of an accidentally-propagated status-message virus

A Straightforward Wedding Speech by the Groom -- Wedding Toasts Roasts

A Straightforward Wedding Speech by the Groom I've put a bit of a speech together today, but after the previous speaker put us all to sleep I'll try to make mine a bit more interesting and entertaining. Sorry; only joking. On behalf of my beautiful wife and I, we would like to thank you all for coming along, and sharing this very special day with us. And a huge thank you for the wonderful presents. I would like everybody here, especially my wife, to know how lucky and proud I am to be standing here today speaking to you as her husband. She is beautiful, caring, intelligent. charming and (pause) ... What's that?... I can't read your writing darling! Seriously though, I am overwhelmed at how beautiful she looks, and can't believe how privileged I am that she has become my wife. ...

Phil Jackson And Buddhism Essay example -- essays research papers fc

Buddhism is a major Asian religion studied and practiced in countries such as Sri Lanka, Thailand, Vietnam and Cambodia. Although Buddhism is a growing religion throughout the world, in particular, the practice of meditation is spreading in the West. The United States has a center for Buddhists in Hawaii and New York and also a Buddhist community has been established in California. (Hewitt, 13-14) But even closer to home for most is the practicing of Zen Buddhism on the basketball court by former Chicago Bulls and present Los Angeles Lakers coach Phil Jackson. In this essay I will discuss how Jackson has incorporated some of the practices of Zen Buddhism into his and the players of his teams lives and how it has been effective for the game and the lives of those involved. I will also touch on his use of combined Zen and Christianity along with his extended interest in the Lakota Sioux. â€Å"The Chicago Bulls’ Buddha-like guru Phil Jackson inks the richest coaching deal in N.B.A. history ($6 million for one last season [with the Bulls])† (Notebook, 11). There may be some sound reasoning behind this. Michael Jordan was quoted on how some team members are starting to use Jackson’s religion to help them win, â€Å"It’s that Zen Buddhism stuff. We’re practicing smiling when we may be frustrated inside so we can relieve some tension. It’s an art form† (Quotables, 1). Jackson speaks in depth to his team about ejecting selfishness and egotism (Eckman, 3). â€Å"He describes Jordan in the late 80’s as a player who tried to beat the other team by himself† (Zen Teamwork). He not only helped lead Jordan to play like a star but led the Bulls to be a winning team. He and several of his former players believe that this is partially due to what they practiced in the years Jackson was coach. Not only did they study bas ketball, as writer Frank Deford for Sports Illustrated noted in a cover story on Jackson, they took part in â€Å"group meditations and pregame ‘nap time’† (84). Not to mention poetry and assigned books (83). These things may sound odd but as one of the beliefs of Zen says, â€Å"Don’t get caught up in only one way of doing things; and don’t look at things from just one point of view. If you try another way, or change your point of view, the results will always be different† (Chung, 99). Jackson definitely looks at and coaches basketball from a different point of view then most coach... .... As an attention getter to his team before a big game when they are wondering if the meditating and poetry will pay off or if they are just wasting their time, Jackson reminds them of his awareness by saying, â€Å"It’s like you’re going along at 65 miles an hour, listening to your hip-hop music, and your cell phone is ringing, and you’re eating a Big Mac, and you spill ketchup on your shirt. You look down. And when you look back up: right ahead of you, it’s all red lights. There’s just too much going on in your lives† (Deford, 84) Works Cited Chung, Tsai Chih. Wisdom of the Zen Masters. New York: Doubleday, 1998. Deford, Frank. â€Å"Father Phil.† Sports Illustrated 1 Nov. 1999: 82-91 Eckman, Dr. Jim. â€Å"Issues in Perspective.† 2 April 2000. Grace University: â€Å"Zen and the Art of Teamwork.† Fortune 25 Dec 1995 Hewitt, Catherine. Buddhism. New York: Thomson Learning, 1995. Jackson, Phil, and Hugh Delehanty. Sacred Hoops: Spiritual Lessons of a Hardwood Warrior. New York: Phil Jackson, 1995. â€Å"Notebook.† Time 4 Aug. 1997: 11 â€Å"Quotables.† Home page. 26 April 2000.

Brand Management of Cadbury

Cadbury: The Brand The Cadbury brand enjoys a high level of brand equity in Ireland. Research shows 96% of consumers recognise the brand, while 74% state that when it comes to chocolate, only Cadbury’s will do! There are three main brand name strategies: Family brand names: The parent brand is also known as an â€Å"umbrella† brand. This term is given to product ranges where the family brand name is used for all products. The advantage of this approach is that positive associations with the parent brand will transfer to all sub-brands.The risk however, is that if one brand is unsuccessful or falls into disrepute, the reputation of the complete family of brands can be tarnished. Cadbury is a family brand. ? Individual brand names (or multibrands): In this case each brand is created and named separately and has a separate identity. Using a family brand may not be suitable as the brand values may be too far apart. ?Combination brand names: This approach allows for the opti mal use of the corporate (family) brand name, while allowing an individual brand to be identified, e. . Cadbury Dairy Milk. Developing brand identity BRAND PYRAMID A brand pyramid can help managers plan and analyse a brand’s identity. The top tier of the pyramid consists of the brand core. Brand core values are the genetic code of the brand and remain the same over time. Closely related to these values is the brand proposition: the promise the brand makes to consumers. This proposition should be easy to understand and appeal to the target market.The middle tier represents the brand style; or elements of the brand’s identity that represent the self image of the brand and need to be relatively stable over time. The base of the pyramid is formed by the brand themes which are concerned with how the brand currently communicates through its advertising, packaging, physical appearance etc. Brand themes are flexible and change with fashion, technological developments and chang ing consumer tastes.The brand pyramid helps managers understand the strengths of the brand and ensure consistency of its message. This also helps to identify opportunities for brand stretching and brand extensions. A brand extension is the use of a well known brand name on a new product within the same broad market or product category. We will discuss this in relation to the Dairy Milk brand. Brand stretching is the use of an established brand name in unrelated markets or product categories. Brand Extensions and Elements Cadbury India Cadbury is mainly into three segments Chocolates – Cadbury India is the market leader in the chocolate confectionery market in India with over 70 per cent market share. The leading brands in this category are Cadbury’s Dairy Milk, Fruit & Nut, Crackle, Temptations, 5 Star, Perk & Celebrations Gift boxes. †¢ Sugar Confectionery – Cadbury Dairy Milk Eclairs is one of the leading brands in this category. It is amongst the largest eclair brands in the market in terms of value share. Cadbury also owns Halls (which was acquired as a part of the global acquisition of the Adams business from Pfizer in 2003).Halls is amongst the largest brands in its segment of Minty/ Breath freshness brands in India. †¢ Food Drinks – Cadbury’s Bournvita is a leading brand in the brown drinks segment of milk/ malted food products. Cadbury’s other products include Drinking Chocolate and Cocoa powder. Overall share in the malted food drinks market is estimated to be around 19 per cent. The company has recently made a foray into snacking category with Cadbury Bytes, its sweet snacking brand. The company has been performing well in India.

Nitesh@Solutions Unlimited Essay

Executive Summary Nitish is disturbed by certain situations that have hampered his relation with Meena since his joining Solutions Unlimited. He is faced with three options namely; he can work to mend his relation with Meena, leave the company and search for other prospects or reach out to the top management. These options have to be evaluated on what impact they would have in his career and at the workplace. Staying at the organisation and working towards mending relations with Meena seems to be the best option. But he should also accept his part in creating such situations at the first place. Word Count:100 Contents 1. Situation Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 1 2. Problem Definition†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2 3. Options†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2 4. Criteria for evaluation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2 5. Evaluation of Options†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 3 6. Recommendation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 4 7. Action Plan†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦.4 â€Å"Nitish @ Solutions Unlimited- Decision Report† Situational Analysis Nitish has a good academic background and he was admired by his seniors as well his colleagues in his previous job. But after working for two years in a consultancy firm in Jamshedpur, he sought to work in a different city and so he applied for Solutions Unlimited through his friend, Arvind. Arvind and Vidya had told him that Solutions Unlimited would give him a good environment to work in and the informal culture here would make his work enjoyable and would also provide him with many opportunities to grow. The chain of events that took place since he joined the orgainsation have now made Nitish’s staying in the organisation difficult as his relations with Meena and Mr. Alagu have turned sour. He was not satisfied with the initial offer given to him and that led to Meena being given a mouthful by Mr.  Kapoor. Also there were issues regarding the payment of severance to his previous employers and his spouse’s travel. According to the company’s policy only 50% of the severance pay was done and there was no policy to pay for spouse’s travel. This led to Nitish being put in a bad light in from of Mr. Alagu. Even though he got opportunities to participate in various projects but he was not allowed to work properly by Meena. For instance he was not allowed to go to New Zealand with Mr. Kapoor and also he was told that he would not be needed for the project from Korea as the scope had changed. He was also taunted by Mr. Alagu and Meena when they came to know that he was working closely with the MD. All these events have disturbed him as he didn’t want any bad blood between anyone in the workplace. But all these things place in the first place owing to many flaws in Solutions Unlimited and also by Nitish. Even though he had experience from two organisations he was careless and unprofessional while negotiating the salary with Venkat. He also believed when Venkat said that his severance pay and also his wife’s travel pay would be done; he didn’t take any written confirmation from him. He was careless enough to lose the email. There was no proper structure in the organisation. There were no Director and Associate Director for Human Resources, and Meena and Venkat were quite inexperienced in the organisation. The policies were not communicated to Nitish when he joined and so there was dispute regarding payment of severance. Recently his work has been appreciated by the CEO and Manish. He was asked by Meena to go to Nagpur to finalise the details of the project he was involved in and also handle the project. This has given an opportunity to Nitish to introspect and think about his future course of action. Problem Statement The problem facing Nitish is what course of action he should take after coming from Nagpur. He is faced with the dilemma of whether to work towards building a good relation with his peers in the organisation or search for better prospects elsewhere. Options 1. Nitish should work hard towards removing the bad blood between himself and Meena and concentrate on building a good future in Solutions Unlimited. 2. Nitish should leave the organisation and search of better prospects elsewhere. 3. Nitish should take the matter to Manish and let them know how he is being treated and ask for necessary steps to be taken. Criteria for Evaluation The options need to be evaluated such that they satisfy the following criteria: 1. Impact on Nitish’s career: the course of action should be such that his career does not take a downfall. 2. Impact at the workplace: the course of action should improve his experience at workplace rather than degrade it. Evaluation of Options 1. Staying in the organisation: a. Nitish’s work is admired and his experience is appreciated by his seniors at the company. He has been given the responsibility of handling the project he was working in. If he can stop complaining and take proper steps towards improving the relations between Meena and himself, then he will have lesser problems to worry about. His impression in front of Manish is very good and is he continues to work hard then his career will take a great leap. b. When his relationship with Meena is mended, he will automatically come in the good books of Mr. Alagu. Eventually the things that used to disturb him will go away and he will be happy with his career. 2. Leaving the organisation: a. Leaving the company on bad terms will surely hamper his career. The feedback from the previous employers will create a bad image. This will affect his future prospects and his career growth. b. Provided he gets a job elsewhere, his previous image will do him no help in front of his peers and seniors. He will face difficulty securing better projects and this will add more to his situation. 3. Taking matters to the top management: a. Taking matters to Manish may help in certain ways to review the internal policies but this will bring further create cracks in his relation with Meena and Mr. Alagu. This would create more problems in his career and he would lose trust among many seniors in the organisation. b. This will not improve his conditions in his workplace and he will create more enemies due to his high-handedness. Recommendations I recommend that Nitish should stay in the organisation and work hard to build a better relationship with Meena and Mr. Alagu. Action Plan  Nitish, first and foremost should identify how he was also partly responsible in creating such situations in the first place. Rather than hoping that things should work out, he should approach Meena and have a talk about how things have led to such acerbic relation between them and work out their differences. He should accept his wrongdoings and also bring out the fact that policies also need to be reviewed so that such situations don’t crop up again.